Customer Testimonials for European Auto Solutions

Sharon L. - Waltham, MA 2001 ML320

Always reliable and if you have any question they are always there to answer it. I highly recommend them as the best foreign auto repair in NE

Liz Winslow Colley -

We wouldn't take our cars (including the classic) to anyone else!

Andy S. -

I'm from out of town and was attending a board meeting for a non-profit on a Saturday. As I leave on my way home my car stalls and I can't restart it. The AAA guy picks me up and we're headed to the dealer (ugh). One look at my Connecticut plates and I know the dealer will have his next two month's boat payments paid for. As were driving past European Auto Solutions the AAA guy sees their gate open and we drive in. There are techs working on some cars so I went over to ask if they are open. They weren't, but when I explained I was from out of town and the problem I was having, one of the principals, Ed Owen came out, talked to the techs, who were working on personals projects on their own time, and said they'd be happy to take a look at it. A couple of the techs came over we talked about what happened, and they seemed to have a good idea of the problem based on what I was describing. After they got my car off the truck they correctly diagnosed the problem. They carried the part in stock and within an hour I was on my home and I paid a very reasonable price for an outstanding experience. In today's world it would be very easy to take advantage of someone who was not a local, but at European Auto Solutions I was treated as if I had been their customer for decades. It's a shame I can only give a five star rating. They deserve a much higher one. Thanks.

Kevin M. - Gardner, MA 2008 R350 4Matic

There is no other place I'd take my two Mercedes-Benz to be serviced. Not only do they have the knowledge, the specialized equipment, and the experience to work on everything from the Patent-Motorwagen to the new SLS-AMG. They treat everyone like they belong there, unlike some of the dealer experiences my wife and I have had.

Kushal G. -

They love your car as much as you do! :)

Matthew R. -

Got a Benz ? This is the place to go. They are much faster than dealer with much better customer service.

Jon R. -

I am a 20 year customer of these guys, from their Hatch days and on to EAS. I am an engineer with a long auto industry background, own 3 MB's, and do a lot of my own work. Trust me: if you own an MB, take it here. For durable value EAS is simply as good as it gets. Let someone else buy the gold-plated fixtures for Herb C's yacht.

Hamzah K. -

This is by far the best place to get your European car serviced around the Boston area, not just Waltham. The shop is predominantly oriented to Mercedes Benz owners, the staff is extremely knowledgable, and they offered me a free loaner. They tend to always have nice classic cars being serviced, and the waiting area puts dealerships into shame. The place is very pricy but you do get what you are paying for. Personally I come here only for the difficult jobs on my w203 Mercedes. But if I had a nice classic Mercedes, I wouldn't let any other shop touch it.

Mary B. -

Finally an honest auto shop. Very knowledgeable about Mercedes! Started taking my C320 here instead of the dealerships. They solve problems and provide honest service - which is refreshing! Added Bonus: When you pick up your car it's also cool to see some of the antique Mercedes they have in the shop. It's like a museum ;)

Suzan K. -

It doesn't get better than EAS! Take your BMW or Mercedes there for service, you will not be disappointed.

Tom L. -

Perfect service and reasonable rates. Best in New England, hands down.

RON M. -

Best Mercedes service in Boston and probably New England! My CLK 500 hit a pothole just outside of their driveway that punctured the right side tires and bent the rims. It was quite the Waltham pothole. Fortuitously, I saw their sign and when I looked them up was delighted that they serviced and focused on Mercedes models. Ed Owen provided excellent counsel and service. Honest, reasonable and so far and above trustworthy than the dealer, I am never going back to Foreign Motors West, the Mercedes dealer in Natick. He earned a lifetime customer. If you own a Mercedes, don't think twice about all your service needs here.

Dave W -

After years of dealing with local MBZ Dealers to service our Mercedes we switched over to Ed Owen and his crew at European Auto. Do yourself a favor and skip the Dealers, go directly to EAS for BETTER PRICING, SUPERIOR SERVICE and much nicer ATTITUDE, you'll no longer feel like Tuesday's Red Headed Stepchild when you have your Mercedes serviced. Bravo Zulu EAS!

Dean C. -

European Auto is the best Mercedes specialty shop around. There is no reason to go to the dealer anymore, they do it all here. Whether your car is a 2011 or 1911, they can fix it. Since they moved to their new location on the Weston/Waltham line a few months ago, they now have more space and a much better parking lot. I love that you can get a free loaner car for longer repairs or use their guest office with free wifi for shorter durations. The repairs have always been top notch and the prices are reasonable. The team is really just that; a great group of people that love their work and know each customer by their first name. And they are very involved with local Mercedes events which means you'll see them at all the shows. I hope they are around for a long time.

Nathan E. -

As good as auto repair gets. The crew from the now defunct and much admired Hatch & Sons Automotive in Wayland started their own shop in Waltham (Hatch and Son sales continues in Hudson) specializing in Mercedes-Benz. In this venture the core personnel are all ownership partners thus ensuring a productive attitude, personal accountability and reasonable efficiency. The experience is like the dealer but scaled down and homey. The waiting room has a couple of PC's and I think they have WiFi. There's even a soundproof chamber for small kids. If your repair becomes entailed, they'll give you a loaner. The last time I was there, they gave me a Mercedes 300e while I waited on brake parts to arrive. Of course, they always fix my car on the first visit and they never give me my car back with a ton of black grease on the door armrest and footwell carpet. With European Auto as a resource, I'm now actually comfortable being out of warranty.

William S. -

I had a hard time finding an independent Mercedes mechanic in the Boston area and now I know why. EAS is THE one. All the other reviews here are accurate - five stars all the way. Ed and Ken are honest and willing to answer any questions. Their prices are reasonable. I'm having them maintain my under-warranty 2009 and my wife's 2001. You can always go to the dealer and be met by a valet in a lab coat, but why pay for that overhead when one of the best shops is right here?

Jeff B. - Lincoln, MA 2000 S430

I have been working with Ed and his time since 2000. Bought several cars and had them serviced by this well trained team. They are top notch in all that they do. Five stars for European Auto Solutions!

John K. -

Just as an additional note to the above correct rave reviews, there are people from New York, Maine and further who bring their cars, or have them transported, to EAS for work. It's worth it. I'm a former New Yorker now living in Maine, so I fit both categories, and I know there are many others.

Paul Good -

Exceptional and consistent! (12+ yrs. customer) Always honest, & work with you to set priorities. The most knowledgeable specialists I've worked with, genuinely focused on making things right. Many employees are also owners! A great team.

Greg Price -

Great job! Nice shop

Dennis Joyce -

Bring your Benz here period!. Ed is awesome. EAS by far is the best servicer of Mercedes Benz. Don't waste your time with the Mercedes dealer on overpriced repairs, go to EAS!!! EAS is a great friendly place to trust that your Mercedes repairs will get done and get done right!!!

Sudip Verma -

I trust EAS to take care of my late father's S Class and my E Class. These guys aren't just top notch mechanics they're Mercedes connoisseurs too. They love and appreciate the brand as much if not more than their customers. The experience is everything you'd expect just without the crazy dealer prices. Ed always tells it as it is and just makes sure everything goes smoothly!

Matthew Roayaee -

Got a Benz ? This is the place to go. They are much faster than dealer with much better customer service.

George Zeeks -

A great bunch of guys who really care about the customers and the cars. Thanks guys.

A Google User -

A true gem. After years of bad dealer experiences and poor service from my friends' recommended mechanics, I found these folks at European Auto Solutions and finally peace of mind. They treat you with respect and truly care about your car. I have never had them be dishonest with me. All the guys in the shop are friendly and welcoming. They always look into problems and try to give you options for more expensive repairs. Overall excellent service every time I have been there.The only "problem" with them is they specialize in Mercedes, so when the family needs a new car, knowing that we have trusted mechanics here, weighs heavily on our choices. For example, we recently expanded our family and needed a 3 row SUV. We looked at numerous options but knowing that the EAS guys would be there in case of problems tipped the scales in favor of an R350 Bluetec.

A Google User -

European Auto Solutions is reason enough to buy a used Mercedes if you live anywhere near Boston. I bought a 1977 6.9 two years ago, had a real hard time finding anyone who could fix it - then found EAS, who not only knew how to fix it but were enthusiastic about the car. Now I am back in Boston for a year, bought myself an 2002 E320 station wagon with AWD, and let Ed and the boys take care of it. Reasonable prices, extremely knowledgeable (much better than the regular Mercedes dealers, who lose interest in a car after about 7 years), friendly and trustworthy. Highly recommended!

A Google User -

First class. The crew at European Auto Solutions run a first class operation. From their expert guidance/recomendations to sourcing parts, repairs, and customer service, I always leave there happy with their work and very pleased with my experience as a customer.

A Google User -

I found European Auto Solutions through the MBCA about a year ago and they have done some fantastic work on my Mercedes E500.The great things about EAS are:- Honest & trustworthy- Knowledgeable- People who get the job done- Have a great facility including a waiting room with WiFi, flat screen television, magazines and coffee- Often have a loaner car- Involved and endorsed by the MBCA Minuteman SectionIf you ever need or want to get work done on your Mercedes, these guys are where you need to take your car. I also have an independent extended warranty and the guys at EAS always seem to go the extra mile to make sure the warranty covers the needed repairs. Thanks guys for all the great work you do!

A Google User -

European auto solutions is the most honest, trustworthy, and knowledgeable repair shop for Mercedes-Benz I have ever dealt with! Ed and the other staff have been dealing with Mercedes vehicles for more years than I can count and know these cars inside and out! I highly recommend European auto solutions over anyone in the area, including the dealers!

A Google User -

There is no better place to have your Mercedes service than European Auto Solutions. Repairs are done properly at very competitive prices. I live about 20 miles away from EAS, but I always bring my cars here.

A Google User -

Great shop great service great people. Especially those handsome devils Ed and Scott...

A Google User -

High quality service at the right price. Customer service at its best!