Andy S. -
I'm from out of town and was attending a board meeting for a non-profit on a Saturday. As I leave on my way home my car stalls and I can't restart it. The AAA guy picks me up and we're headed to the dealer (ugh). One look at my Connecticut plates and I know the dealer will have his next two month's boat payments paid for.
As were driving past European Auto Solutions the AAA guy sees their gate open and we drive in. There are techs working on some cars so I went over to ask if they are open. They weren't, but when I explained I was from out of town and the problem I was having, one of the principals, Ed Owen came out, talked to the techs, who were working on personals projects on their own time, and said they'd be happy to take a look at it.
A couple of the techs came over we talked about what happened, and they seemed to have a good idea of the problem based on what I was describing. After they got my car off the truck they correctly diagnosed the problem. They carried the part in stock and within an hour I was on my home and I paid a very reasonable price for an outstanding experience.
In today's world it would be very easy to take advantage of someone who was not a local, but at European Auto Solutions I was treated as if I had been their customer for decades. It's a shame I can only give a five star rating. They deserve a much higher one.